Frequently Asked Questions
Everything you need to know about shopping with Women'secret KSA
What are the shipping options available within Saudi Arabia?
We offer standard home delivery across all major cities in KSA, including Riyadh, Jeddah, and Dammam. Delivery typically takes 3-5 business days, and we offer free shipping on orders above a certain threshold.
What is your return policy for intimate apparel?
For hygiene reasons, items such as panties, adhesive bras, and certain accessories cannot be returned or exchanged. However, bras, pajamas, and swimwear can be returned within 14 days of delivery provided they are in their original packaging with all tags attached.
Which payment methods do you accept?
We accept a variety of secure payment methods including Mada, Visa, Mastercard, and Apple Pay. We also offer a Cash on Delivery (COD) option for most regions within the Kingdom.
How do I find the right size for bras and sleepwear?
To ensure the perfect fit, please refer to our comprehensive Size Guide located on every product page. It includes measurements for bust, waist, and hips to help you match your body type with our international sizing.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to our courier partner's website to monitor your delivery status in real-time.
Do you offer a Click & Collect service in KSA stores?
Currently, we focus on direct home delivery to provide the most convenient experience. Please check our website regularly for updates regarding future in-store pickup options at Women'secret branches.